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USCF Sales Customer Service Policies
Return Policy
Please visit our Return Policy page, which is located at http://uscfsales.com/Main/ReturnPolicy,
to learn more.
Package Refusal / Undeliverable Packages
If you change your mind about a purchase while the package is in transit,
please do not refuse the package. When a package is refused, UPS will
charge USCF Sales both the full transportation costs to return the
package to us, as well as additional fees. If you do change your mind about a
purchase and refuse delivery of the package, you will be responsible for ALL
transportation and delivery costs for the package to be returned to us. These
fees will be deducted from the amount of your refund. It will be much cheaper
for you if you just sign for the package and return it to us directly.
If you provide us with an incorrect or incomplete shipping address and the package is not able to be delivered, the carrier will charge USCF Sales the full transportation costs to return the package to us, as well as additional fees. If the package was not deliverable due to a mistake by the customer, those fees will be the financial responsibility of the customer. Should the customer request that the package be re-shipped, the customer must first pay the return shipping costs and fees, as well as additional shipping charges to have the package sent out again.
Item Arrived Damaged
You have one week (7 calendar days) from the date your package is delivered to
notify us that the item you received is damaged. If you do find that an item has
arrived damaged, please keep all of the packaging materials that your shipment
came with (cardboard box, packing materials) and notify us immediately.
Depending on the item that arrived damage, UPS may perform an inspection on the
damage item and its original packaging to verify the extent of the damage and
that the package was properly packed. UPS has 5 (five) business days to decide
whether they want to perform an inspection. If they do decide to perform an
inspection, a UPS representative will come to the delivery address and pick up
the damaged item and all packaging materials. It is not very common that UPS
does perform such inspections, but it does happen.
If you have notified us within the one week time frame, we will replace the item at no cost to you. Please note that we will need the damaged item returned to us before a replacement can be sent out, unless other arrangements have been made. Iin the case of Chessmen, where each piece is hand carved and unique, we require that you send us back the damaged piece first. This is to insure that the grain/coloring/cut of the replacement piece is identical to the one you are replacing.
If you notify us after the one week time period has ended, we will not honor any damage item claims. In this situation, you should check to see if the item comes with a Manufacturers Warranty and contact them directly regarding replacement.
Warranty Coverage
If an item is covered under a manufacturer's warranty and needs to be repaired
or replaced, please contact the manufacturer directly to make repair
arrangements. Product warranties are an agreement between the manufacturer
of that product and you, the customer. While USCF Sales will be
happy to provide assistance with warranty claims, such as furnishing contact
information for the manufacturer, it is the responsibility of the manufacturer
to determine if your item qualifies for warranty coverage.
Processing Refunds
USCF Sales will process your refund as soon as possible, but
please allow up to 2 weeks to process your refund once it has been received. We
cannot be responsible for delays caused by the mail or by your credit card
company. USCF Sales will refund you via the same method in
which you paid - by credit card or by check. If you have not received your
refund after 2 weeks, please contact us.
International Shipping
When shipping internationally, delays or additional fees assessed by your country's customs department are beyond our control. Our customers are strongly encouraged to research their country's importing rules and if any additional fees, such as
GST, duties or VAT are applicable. These fees are not included in the shipping costs and regrettably, are your responsibility. If you have any questions, we encourage you to contact your local Customs Officer to determine if any such fees are applicable to your purchase. We have no access to that information and will not be able to assist you in this matter.
