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Item Returns
NOTE: OUR HOLIDAY CUSTOMER SERVICE POLICIES HAVE EXPIRED AND WE
HAVE RETURNED TO OUR STANDARD POLICY. WE ARE NO LONGER ACCEPTING DAMAGED ITEM
REPORTS OR PROCESSING RETURN REQUESTS FOR ITEM/S THAT WERE DELIVERED PRIOR TO
DECEMBER 24, 2009.
The Item Return Policy of USCF Sales depends on the item/s
that were ordered. There are numerous classes of products that have their own
unique return policy. Please review the list below to find the return policy
that best describes the item/s you wish to return. Once you have reviewed the
policies and confirmed that your purchase is eligible for return, please contact
us for specific return instructions, including an RMA (Return Merchandise
Authorization) Number.
Item Returns - Computer Software and DVDs
Computer Software and DVDs can only be returned or exchanged if the product is in its original, shrinkwrapped packaging and has not been installed or used in any way. Once you open the packaging of a Computer Software or DVD title, it can only be exchanged for the same title if the original media is defective. There are NO exceptions to this rule.
If you wish to return a Computer Software or DVD title that is eligible for return (as defined above), please refer to the Item Returns ~ All Other Items section below for additional information.
Item Returns - Custom Orders
Any fees associated with the customization of that item are not refundable.
Item Returns - All Other Items
All shipping charges, including those that you paid to originally receive the package, are NOT refundable.
The item being returned and all of its packaging / accessories / components / documentation must be returned in the exact condition (e.g. unused) that they were received
The items must be packed carefully and sent via a method that is trackable, has signature required for delivery and is insured. We recommend UPS.
We are not responsible for any damage or loss that is incurred while the package is in transit. That is why we require the package to be insured.
If the item being returned was part of a promotional purchase, such as eligible for receiving a free gift, you must return all of the items that were part of that promotional purchase, including the free gift.
If the item being returned was part of a free shipping promotion, you will be responsible for the original shipping costs for that item, which will be deducted from any return or credit owed.
All Returns are subject to a 15% restocking fee, unless the item is exchanged. We will waive the restocking fees on items
An RMA (Return Merchandise Authorization) # is required for all returns. We will refuse all packages which do not have an RMA # clearly marked on the outside of the package. Please make sure it is CLEARLY WRITTEN AND VISIBLE.
